FAQ

Frequently asked questions

How quickly is an order prepared?

Order processing normally takes 1–2 business days, followed by an estimated 4–6 business days in transit.

Can I return or exchange an item?

Yes. Contact us within 30 days after delivery. We accept eligible defective and non-defective returns and exchanges; non-defective goods must be new and unused.

Is there a return charge?

There is no restocking fee. A free prepaid return label is included in the parcel. If you cannot find it, contact us before mailing the return.

When are refunds started?

Once a return is approved after receipt, we process and initiate the original-payment refund within 10 days. Financial institutions may take extra time to display it.

More questions? Use our Contact Us page.